Purpose

FrameRevive is a family video restoration service. We restore personal archives, home movies, camcorder footage, wedding tapes, school events, travel videos, memorial clips, and other lawful media submitted by people who have the right to use it.

This policy is designed for a Florida-governed service and is applied together with U.S. federal law, Florida law, our Terms of Service, our Rights Policy, and any non-waivable rights that may apply to a customer. We may refuse or stop work on media that creates legal, privacy, safety, or operational risk, even if a category is not listed word for word below.

Content we do not accept

Do not upload, request restoration of, or ask us to enhance any of the following:

  • Child sexual abuse material or child exploitation, including CSAM, sexualized minors, grooming, enticement, trafficking, or any request to improve, crop, stabilize, upscale, identify, or preserve sexual content involving a minor.
  • Non-consensual intimate imagery, including sexual or nude images shared without consent, revenge-porn style requests, coercive uploads, or media submitted to embarrass, threaten, expose, or control another person.
  • Voyeuristic or hidden-camera material, including footage recorded in bathrooms, bedrooms, changing rooms, private homes, under clothing, or other settings where a person may reasonably expect privacy and did not consent to being recorded.
  • Unlawfully recorded communications, including private conversations, calls, or audio tracks where the required consent was not obtained.
  • Adult sexual content, pornography, fetish content, sexual services content, or explicit material. FrameRevive is not an adult-media restoration service.
  • Harassment, stalking, threats, extortion, doxxing, blackmail, or intimidation, including attempts to sharpen faces, license plates, homes, addresses, screens, documents, or other private details for abuse.
  • Violent abuse or exploitation, including sexual assault, domestic abuse, elder abuse, child abuse, animal abuse, trafficking, torture, or content intended to celebrate, conceal, or intensify harm.
  • Illegal conduct or instructions, including media intended to facilitate fraud, impersonation, surveillance, theft, illegal weapons activity, evasion of law enforcement, or concealment of a crime.
  • Hateful or extremist content that promotes violence, dehumanization, intimidation, or unlawful discrimination against a protected group.
  • Copyrighted third-party footage you do not own or have permission to submit, such as movies, TV programs, sports broadcasts, paid courses, concerts, streaming downloads, music videos, or social-media reposts.
  • Private records you are not authorized to share, including medical, financial, legal, school, employment, security-camera, or government records involving people who have not authorized the upload.

Family footage involving children

Ordinary family footage of children can be appropriate when it is lawful, non-sexual, and submitted by a parent, guardian, family member, estate representative, or rights holder with permission to process it. Examples include birthdays, holidays, school performances, vacations, weddings, graduations, and memorial videos.

Do not upload footage of unclothed or partially unclothed minors in private settings, even if the footage was originally recorded as family media. If a tape contains incidental sensitive moments, contact us before uploading so we can decide whether a trimmed version is required or whether we must refuse the project.

Florida law notes

FrameRevive operates under Florida law to the extent permitted by applicable law. Without limiting this policy, we treat the following areas as especially sensitive:

  • Sexual cyberharassment: Florida law addresses the publication or electronic dissemination of sexually explicit images without consent and contrary to a person's reasonable expectation of privacy. See Florida Statutes section 784.049.
  • Digital or video voyeurism: Florida law addresses secret viewing, recording, or broadcasting in places and situations where a person has a reasonable expectation of privacy. See Florida Statutes section 810.145.
  • Private communications: Florida law restricts interception and disclosure of certain wire, oral, and electronic communications. See Florida Statutes section 934.03.
  • Stalking, threats, and extortion: Florida law addresses stalking and cyberstalking, threats, and extortion. See section 784.048, section 836.05, and section 836.10.
  • Child sexual abuse material: Florida authorities describe possession, distribution, transmission, and manufacturing of CSAM as illegal under Florida law. See the Florida Department of Law Enforcement CSAM guidance.

These notes are not a complete summary of Florida law. They explain why FrameRevive takes a conservative approach to uploads involving privacy, consent, minors, sexual content, threats, and exploitation.

Evidence, disputes, and surveillance footage

FrameRevive is not a forensic lab and does not provide chain-of-custody, expert witness, investigative, or law-enforcement evidence services through the public website. Do not upload footage if your goal is to identify, accuse, threaten, locate, embarrass, or pressure another person.

If you have legal, insurance, court, or law-enforcement footage, contact an attorney or qualified forensic provider before using a consumer restoration workflow. We may refuse projects involving surveillance cameras, body cameras, dash cameras, security incidents, accidents, assaults, or disputed recordings unless we are satisfied that the work is lawful and appropriate.

What happens if a project violates this policy

Depending on the situation, we may refuse a project, stop processing, remove uploaded media, suspend access, cancel an order, decline a refund where the policy was knowingly violated, preserve limited records for safety or compliance, or report activity to NCMEC, law enforcement, a payment provider, hosting provider, or other appropriate authority when required or permitted by law.

If we become aware of suspected child sexual exploitation or CSAM on our systems, we may report it through the National Center for Missing and Exploited Children's CyberTipline or another appropriate channel. U.S. law may require certain providers to report apparent child exploitation material. See NCMEC CyberTipline and 18 U.S.C. section 2258A.

Customer responsibility

You are responsible for making sure you have the legal right and necessary consent to upload media to FrameRevive. By uploading, you represent that the media does not violate this policy, our Terms, our Rights Policy, Florida law, U.S. federal law, or the rights of any person shown or heard in the media.

If you are unsure whether a tape is acceptable, do not upload it first. Send a short written description to us so we can decide whether the project is appropriate for FrameRevive.

Questions

Questions about this policy can be sent to info@framerevive.com. We cannot give legal advice, but we can tell you whether a project appears suitable for our restoration workflow.